Important information for your ski and hiking holiday in South Tyrol

Here you will find useful information and the main conditions of the family-run Hotel Alpenroyal, your holiday accommodation in the heart of the Pale Mountains


Confirmation

Your reservation will be binding after the payment of a down-payment (caparra confirmatoria) from € 100,00 till 350,00 per room (depending on period and duration of stay). This down-payment can be made by bank transfer. We regret that in case of cancellation oft eh reservation this down payment cannot be given back. In case of cancellation before 10 weeks of the arrival date, the down payment can be accredited on a further period.


Single room supplement

For the use of a double room as a single room we charge a supplement of 50% per night on the price of the half board – applies not in the high season. In any case we ask you to ask information in advance. We are happy to help you.


Guest card "Holiday region Alpe di Siusi live"

In our Family Hotel Alpenroyal you will receive a free guest card "Holiday region Alpe di Siusi Live". This guest card allows you to explore the holiday area Alpe di Siusi and South Tyrol by bus and train. The public transport network includes:
• Regional train services in South Tyrol: from Brennero to Trento and from Malles to San Candido
• Local bus services (urban, extra-urban and citybus services)
• Renon, Maranza, San Genesio, Meltina and Verano ropeways
• Renon tram and Mendola funicular
• The PostAuto Schweiz bus service between Malles and Müstair.
• Reductions of the Combi Card, Nordic Pass and Alpe di Siusi Card Gold
• 10% discount for participation in the "family summer" (Dolomiti Ranger, Farm experience, Wild folk and witches)

The card is for free and is valid during your entire stay.


Internet

Stay online and up to date! From all rooms you can surf the internet for free via WLAN. This also applies to all public areas such as reception, bar and lounge. At the reception an "open" WiFi antenna (no password) is available too.


Privacy

According to article 13 of decree 196/2003 regarding the use of personal data we would like to inform you that the collected data will be used to register the guest. The information will also be used to inform our guests about special offers, prices etc. The data will be processed electronically and you grant your data on a bases of free will. If this free will is not given, we will not be able to activate the Hotel Alpenroyal information service. You can also request that your personal data is deleted from our records. This is possible trough contacting Hotel Alpenroyal, Family Richard Fill, Paniderstr. 18, Kastelruth, Tel.Nr. +39 0471 706350.


Smoking

The Hotel Alpenroyal is a non-smoker hotel. There are open air smoking areas.


Price for B&B

If you do not wish to define your dinner, you can book any room category also on a B&B basis. In this case the half board price is reduced by € 10 per person and per day.


Reductions

The guests of the Hotel Alpenroyal enjoy special conditions. In summer they can use for free the nearby chairlift “Marinzen. In winter you get good discounts at ski rentals in Castelrotto.


Payment

We accept cards (EC Card, Visa, Mastercard). Oviosely we take also cash. With the publication of new price lists the old ones loose their validity. In case of an unforeseeable economic evolution or of changes of the VAT rate of 10 %, prices will be adapted.


Check in and check out

Come in! At your arrival your room is at your disposal from 13.00 p.m. At your departure we kindly ask to free the room by 10.00 a.m.


Room request

Please understand we can guarantee types of rooms but not room numbers.

Request availability

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