Local tax
Local tax is € 2,50 per person (from 14 years old) per day (in the apartments € 1.75 per day). This is not included in the total cost of your stay.
Reductions for children
The following discounts are available for children staying in their parents' room with two full-paying adults on the daily or weekly package price:
- Children up to 2 years = cot € 30.00 per day
- Children from 2 to 7 years = 60% discount
- Children from 7 to 15 years = 35% discount
Single supplement in double room
For single occupancy in a double room, there is a 30% surcharge per night on the boarding price.
Bed & breakfast
If you do not want to commit yourself to dinner, we are happy to offer you all room categories on a bed-and-breakfast basis and will credit € 20 per person per day off the half-board price. Of course, you can decide each day whether or not to have dinner.
Prices and weekly rates
We work with a flexible pricing system where prices are based on the booking situation and demand. For stays of at least 7 days with arrival and departure on Saturday or Sunday, we automatically calculate a discount of 10%. For stays on fixed days from Sunday to Thursday, we automatically apply a 5% discount.
Deposit
A deposit is required to confirm your booking. The deposit can be paid by bank transfer or online payment button.
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Online payment
Payment options
We accept credit cards (EC card, Visa and Mastercard). We also accept cash payments.
Room check-in and check-out
Check-in: on the day of arrival, your room will be ready for you from 1 pm. On the day of departure, please vacate your room by 10 am.
Cancellation policy
You may cancel your booking free of charge in writing up to 31 days before the start of your stay. In this case, the deposit paid will be credited to a future stay or refunded minus a handling fee.
In addition, the following cancellation fees apply: 80% of the booking value from 30 days to 8 days before arrival and 90% of the booking value in the last week before arrival.
In the event of late arrival or early departure, 90% of the booking value will be charged.
To avoid cancellation fees, we recommend that you take out our low-cost Hotel Cancellation Plus insurance. To book your private "guardian angel", simply complete the online form below.
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Travel insurance
Room request
Please note that we can guarantee room types but not specific room numbers.
Benefits
Hotel Alpenroyal guests enjoy special privileges. In summer, you have free access to the local Marinzen recreation area including the adjacent chair lift. We also offer combi tickets and cross-country skiing tickets in combination with the cable car. In winter, you will receive discounts at certain ski hire shops in Castelrotto.
South Tyrol Alto Adige Guest Pass
For the duration of your stay at the Hotel Alpenroyal you will receive the South Tyrol Alto Adige Guest Pass free of charge. With this guest card you can explore South Tyrol and the Alpe di Siusi holiday region by bus and train free of charge. The following services are included:
- Regional trains in South Tyrol: from Brennero to Trento, from Malles to San Candido
- Local buses (city, intercity and suburban buses)
- The cable cars to Renon/Ritten, Maranza/Meransen, San Genesio/Jenesien, Meltina/Mölten and Verano/Vöran
- The Renon/Ritten train and the Mendola cable car
- One return trip with PostBus Switzerland between Malles and Müstair
- Discount on the Combi Card, Nordic Pass and Alpe di Siusi Gold Card
Smoking
Your holiday home is a non-smoking hotel. However, there are plenty of outdoor smoking areas.
Privacy
Your personal data will be processed in accordance with the Italian Privacy Act in force (Legislative Decree no. 196/2003). The purpose of the data collected by our hotel is to register the guest in order to activate an information service regarding special offers, prices, etc. of the Hotel Alpenroyal. The supply of the data, which will be processed electronically, is optional: any refusal to supply the data will make it impossible to process it for the above-mentioned purpose. The guest has the right at any time to request the updating, rectification or integration of incomplete or incorrect data. Furthermore, the cancellation of data processed in violation of the law and all other rights pursuant to art. 7 L.D. 196/2003 may be exercised by contacting the data processing owner: Hotel Alpenroyal, Fam. Richard Fill, Via Panider 18 in Castelrotto, tel. +39 0471 706350.
