Hotel Alpenroyal in Castelrotto: Safe on holiday

Our highest priorities are the health, safety and protection of our guests and employees, we constantly adhere to the guidelines in order to offer the best service:

• Web check-in reduces the waiting time at the reception for registration and allocation of the room
• All our employees are tested
• All areas of the hotel are regularly sanitized
• Your room are disinfected before your arrival
• Large area and spaced tables in breakfast and dining room

Free cancellation

• Should restrictive measures impeding your holiday be taken by the authorities, the deposit will be refunded or a voucher issued which has to be used within 18 months of issue date.

Cancellation insurance

• Information on insurance coverage in the case of Covid-19 illness: Cancellation policy Covid-19

We have adopted extraordinary measures to protect the health of our staff and all our guests. Now it’s your turn, we kindly ask you to respect these simple rules and help us to make your stay at Hotel Alpenroyal safe and better! 

• Cover your mouth and nose with a mask in all common areas of the hotel
• Keep at least 1 meter away from the staff and other guests
• Regularly wash and disinfect your hands. Hand sanitising dispensers can be found in all hotel
• The use of the lift is allowed only for one family or single persons
• Cough and sneeze into a tissue
• If you have fever or flu-likes symptoms please inform the hotel staff

Finally, the following are the detailed current safety measures of the South Tyrolean Regional Administration (which are regularly updated in line with the Province’s legislation) to ensure you have a relaxing holiday in the heart of the Dolomites:
General security measures in South Tyrol

The Dolomites are calling! We are looking forward to welcoming you!

Here you find information about traveling situation in Alto Adige: www.suedtirol.info/en/information/coronavirus