Safe Holiday

Hotel in the Dolomites - Cancellation and travel insurance

If something is keeping you from going on holiday, here you will find the general cancellation policies valid at the Hotel Alpenroyal in Castelrotto as well as a useful travel insurance

A cancellation of the booking free of fees can be carried up to 3 months before arrival. In this case the deposit can be used for a future holiday or can be sent back detracted a commission. For cancellations made with less than 3 months please notice that the deposit/down payment (“caparra confirmatoria”) will not be refunded.
In case of delayed arrival, earlier departure or cancellation of the entire stay we will charge:

From 3 to 1 month before arrival date -> we will keep the down payment
In case of cancellation from 1 month until 1 week before arrival date -> 70% of the total cost
In case of cancellation in the last week before arrival date -> 90% of the total cost

In order to save unnecessary cost, we recommend that you take our insurance. If you would like to book your private “guardian angel”, simply compile the online form and transfer the premium to the mencioned account or with credit card.

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Hotel Alpenroyal